Let’s get youback to the keys.

1. Open PianoLock and confirm it says Blocking active.
2. Open Settings in PianoLock and confirm your current time is inside an active schedule window.
3. Confirm at least one app is selected under Protected Apps.
4. In iPhone Settings, confirm PianoLock still has Screen Time / Family Controls authorization.
5. Return to PianoLock and wait a few seconds for schedule reconciliation.

If you deliberately turned PianoLock off, enable it again from PianoLock Settings. If a paid entitlement expired or was revoked, restore or renew access before enabling enforcement.

1. Confirm microphone permission is enabled for PianoLock in iPhone Settings.
2. Place the iPhone where it can clearly hear the piano, away from loud speakers or conversation.
3. Play one clean note or phrase at a normal volume; do not tap the phone microphone.
4. Close other apps that are using the microphone or changing the active audio session.
5. Run the microphone compatibility test again from PianoLock Settings.

Detection quality varies with room noise, piano tone, distance, and iPhone hardware. Raw microphone audio is analyzed on-device and is not recorded or uploaded by PianoLock.

1. Turn the piano on before opening the MIDI compatibility test.
2. Reconnect the USB adapter, cable, or Bluetooth MIDI session.
3. Confirm the accessory supports MIDI data—not audio output only.
4. Play several different notes and watch for the connected-source and live-note indicators.
5. If the source disconnects, leave and reopen the test after reconnecting it.

A Lightning-to-USB adapter may require external power depending on the keyboard. For Bluetooth MIDI, pair through the supported MIDI connection flow rather than the normal Bluetooth audio list.

1. Return to PianoLock and confirm the success screen shows earned access.
2. Tap Use earned access and wait a few seconds.
3. Open the protected app again from the Home Screen.
4. If the shield remains, return to PianoLock so it can reconcile the current reward state.

Earned access ends at the displayed time even if PianoLock is force-closed. iOS should reapply the shield automatically when the reward expires.

• Restore: open the PianoLock paywall or Settings and choose Restore Purchases while signed into the Apple Account that bought the subscription.
• Manage or cancel: use Apple’s subscription settings. Deleting PianoLock does not cancel a subscription.
• Refund: Apple controls billing and refund decisions. Submit eligible requests at reportaproblem.apple.com.
• Wrong price or currency: the Apple purchase sheet is authoritative for your storefront, taxes, trial eligibility, and renewal price.

PianoLock is designed never to trap you. Use the available safety controls in this order:

1. Emergency Unlock grants temporary access once per day.
2. Pause until tomorrow removes shields for the rest of the current schedule window and resumes automatically next window.
3. Turn Off PianoLock removes enforcement until you enable it again.

Keep banking, authentication, health, transportation, emergency, and other essential apps outside your protected selection.

1. Open PianoLock Settings and go to Diagnostics.
2. Refresh the screen after reproducing the problem.
3. Use the redacted diagnostic export if available.
4. Email it with your iPhone model, iOS version, what you expected, and what happened.

Do not send passwords, payment-card details, Apple Account credentials, raw Screen Time tokens, or unrelated personal files.

Normal app settings and progress are stored locally and may be removed when the app is deleted. The one-time demonstration marker is stored separately in iOS Keychain and may survive a reinstall. Purchases can be restored with the Apple Account that made them. PianoLock does not currently provide a cloud account that syncs rules or progress between devices.